Returns & refunds

The return window

7 days from the delivery date. The exact closing date is shown on every order in My Orders, so you never have to count days yourself.

What can be returned

Non-returnable items carry a clear label on their product page and in your cart, so there are no surprises after delivery.

How to raise a return

1. Sign in and open My Orders.
2. Open the delivered order and choose Request a return.
3. Pick the items, the quantity and a reason. Add photos if the item arrived damaged or wrong - it speeds up approval a great deal.
4. Choose your preferred outcome: refund, free replacement or store credit.

What happens next

1. Requested - we have your request and are reviewing it.
2. Approved - we accept the return and arrange collection. If we cannot approve it, you are told why.
3. Pickup scheduled - a reverse pickup is booked and you are given the date.
4. Picked up - the courier has collected the parcel from you.
5. Received at warehouse - we have the item and are inspecting it.
6. Refund or replacement processed - and your return is closed.

You are notified at every one of those steps by email, SMS and WhatsApp.

Refunds

Since Cash on Delivery orders are paid in cash, refunds are issued as a bank transfer or store credit - your choice. Our team collects the details when the return is approved.

Refunds are processed within 5-7 business days of the item reaching our warehouse and passing inspection. Delivery charges are refunded only where the return is our fault (damaged, wrong or missing item).

Preparing the item for pickup

• Keep the item in its original box with all tags, inserts and free gifts.
• Do not tape the bottle itself - pack the outer box only.
• Keep the parcel ready on the scheduled pickup date; a missed pickup delays the refund.

Cancelling before delivery

You can cancel any order yourself from My Orders up until it has been packed. After that, call us on +92 300 0000000 and we will help where we can.